Terms and Conditions
By visiting the Mutts Butts website you accept and agree to the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
Terms of Contract
When you place an order via our website (MuttsButts.com) will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.
Ownership of rights
All rights, including copyright in this website are owned by or licensed to Mutts Butts Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or re post anything on this website for any purpose.
Availability / Estimated Delivery Times
We do our best to ensure availability of all advertised products and endeavour to despatch goods within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available.
Mutts Butts Ltd has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders out as quickly as possible. You have the right to cancel delayed orders at any time and get a refund by contacting our Customer Services Department.
Payment
Payment over the Internet can be made via our secure “check out” pages, Stripe or PayPal. Charges will appear on your statement as Mutts Butts.
Alternatively you can pay by cheque or postal order. Please note that if you choose to pay by either of these methods your order will not be despatched until the funds have been cleared.
All prices are quoted in pounds sterling (￡) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.
Due to the nature of the clearing system your credit card payment will be taken at the point of ordering. If a problem in supply should occur and you would like to cancel your order we will be happy to assist you in obtaining a refund by contacting our Customer Services Department.
Delivery
The delivery period stated within which you will receive your order is approximate. Normally you should receive your order within 1-4 working days.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
For deliveries we use Royal Mail or DPD and deliver FREE in the UK Mainland, please call for deliveries overseas and we will quote for delivery.
Damage to your Computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website.
Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Cancellations
Orders may be cancelled at any time before they are despatched, please contact us a full refund. If the item has already been despatched then please see below for our returns policy.
You have the right to cancel your order and request a Returns Number within 14 days of the date of delivery. Please notify us by email of your intention to return your item(s) within this time and we will promptly issue you with a Returns Number. You must quote this number on the correspondence accompanying the return. You must return your item(s) within 14 days of your Returns Number being issued. Due to the volume of orders we handle, returns will only be accepted for credit or refund with a Returns Number. Please note that the costs of returning your item(s) must be paid by you. Please make sure you get proof of postage in case your item gets lost in the post.
Goods returned because they are faulty or defective must be returned in the condition you received them. For UK orders, we will pay the cost of returning the item(s) to us.
Provided that you return your item(s) in accordance with these Terms & Conditions we will refund what you have paid for the item(s). Refunds are processed within 5 working days of receipt of the returned item(s). Refunds are made using the same form of payment that was used to make the initial purchase.
Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.
This warranty does not affect your statutory rights.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Links to Third Party Sites
This Web Site may contain links to third party sites. Access to any other internet site linked to this Web Site is at the user’s own risk and Mutts Butts Ltd is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. Mutts Butts Ltd provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.
Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
Copyright & Disclaimer
All content included in this site, text and graphics (including copyright) is owned and controlled by Mutts Butts Ltd. In accessing the Mutt Butts web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these pages for any other purpose whatsoever, in any medium, without the prior written permission Mutts Butts Ltd.